About the role

Rail Replacement Coordinator (operational, field-based, customer service role) – Salary: £14.89 per hour, Location: Bristol, Hours: variety of shift times including early mornings, evenings, late nights and weekends on an annualised 10 hrs minimum contract – casual contract.

Responsibilities

• Supervise and coordinate the safe and timely operation of rail replacement bus, events and coach services.
• Ensure the safety of passengers, colleagues, public and yourself.
• Provide assistance and information to passengers while consistently demonstrating excellent customer service skills.
• Maintain high standards in data collection via the coordination portal.
• Help FTS maintain high vehicle standards and regulations auditing.
• Engage drivers on regulations and adherence to PSVAR/PSVAIR.
• Act independently and use own initiative while working both as a team member and autonomously.
• Work fle...