Address reconciliation issues and queries of assigned balance sheet accounts.
Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and in...