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Quality Review and Audit Supervisor

Company

MY1 Cigna International Health Services Sdn Bhd

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Type

Full time

Quality Review Audit Supervisor/Senior Supervisor

The job profile for this position is Quality Review and Audit Supervisor, which is a Band 3 Management Career Track Role.

Roles and Responsibilities

The Quality Management Audit Supervisor oversees the day-to-day audit activity within the region they are aligned to. The audit department is responsible for completing business and client audits within (not an all-inclusive list): Claim, and Contact Center Operations.

  • Lead the regional Audit team who are responsible for reviewing transaction to ensure they are completed according to set policies and procedures.
  • Coach and develop the audit team, encourage new skill growth and support career development as the opportunity arises.
  • Manages: time reporting, production, time off, employee issues and HR related matters.
  • Oversee departmental personnel matters, evaluating staff performance and conducting performance appraisals for a...
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