Work Setup: Onsite (MOA, Pasay)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Quality Assurance

We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations.

• The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.
• The Impact: Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction.
• The Difference: Lead a team of QA specialists and influence strategic quality initiatives.

Non-Negotiable Requirements

• Experience supporting international travel accounts
• At least 4 years of QA Team Lead experience

Key Responsibilities

• Monitors and evaluates the quality of in...