What You'll DoAudit calls and processes to identify gapsCoach supervisors one‐on‐one, providing strengths and opportunities on scoring methodConduct calibrations with evaluators to ensure consistencyAudit different platforms as needed to ensure client expectations are metWork with other analysts to propose process improvements to improve overall qualityTeach new supervisors the quality system and scoring methodWork with the Client Experience Team's mailbox for client requestsSupport additional initiatives and efforts of the QA team as necessaryWhat You'll BringDedicated to meeting the expectations and requirements of internal and external customersAbility to establish and maintain effective relationships by gaining trust and respect through consistency and reliabilityProven ability to coach and motivate others by providing clear direction and actionable feedbackAbility to manage conflict effectively, quickly read situations, listen effectively, and find common ground and cooperation...