About the role

This role is more than coordination — it is about leading quality practices and building capability across the organisation.

Key responsibilities include: 

• Leading and maintaining SILC’s quality systems and compliance frameworks 

• Providing guidance, coaching, and support to managers and staff in the effective use of SILC’s systems

• Driving continuous improvement initiatives by identifying trends, risks, and opportunities across service delivery

• Coordinate contract compliance reporting and support managers to meet obligations

• Strengthen accountability and consistency across services with the Service Leadership Team

• Coordinate service committee meetings, action registers, and document control

• Lead audit preparation and support quality assurance processes

• Conducting monthly financial reconciliations for monies administered on behalf of the p...