Hotel: CP - Changi Airport (SINCP), 75 Airport Boulevard 01-01,
As a Quality & Continuous Improvement Manager , you provide insights on what our guests are telling us. Working closely with key stakeholders to uplift and uphold the brand standards and what truly represent us.
A little taste of your day-to-day Every day is different , but you’ll mostly be:
- Formulate and structure the hotel experiencecommittee ensuring engagement and participation from Hotel leadership operation Team.
- Support Hotel Manager in reviewing and analyzing hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, Mystery Shop, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
- Assist the leadership team in building the Quarterly Tactical Solve Action Planning (identification of problems, root cause analysis, and action plan). ...