Quality Assurance Specialist

Company

Recruitify_HR

Location

quezon city, metro manila

Type

Full-time

Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions. 
Provide excellent customer service and identify client needs. 
Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence. 
Participate in proposal development for business opportunities. 
Balance stakeholder priorities and ensure the team understands overall goals and deliverables. 
Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction. 
Conduct root cause analyses and build corresponding action plans. 
Coach associates to meet KPIs and performance metrics. 
Manage team attrition and engagement. 
Collaborate with Recruitment, Training, Quality, Workforce, and HR to improve profiling and performance. 
Perform any other tasks assigned by leadership. ...
        

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Quality Assurance Specialist

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