Manages the site Customer Complaint Investigation Program, including responsibility for deciding which complaints will be investigated, how they will be investigated, coordinating data generating activities, evaluating data and writing investigation summaries/conclusions.
Maintains effective communication with Technical Service groups (worldwide locations) regarding this site’s product complaint investigations. Includes review of complaint cases at earliest stage to assess Technical Service performance.
Labelling Regulatory Compliance, including reviewing product labeling to assure compliance with product claims and supporting the labelling control process.
Product Recall / Field Action Activities; coordinate activities as required.
Post Market Surveillance; responsibility for coordinating and implementing this program. May include generation, maintenance and reporting of key metrics for the site.