Job Description
Insight Global is seeking a Quality Assurance Manager to join a critical project with one of the largest consulting and advisory firms in the world. This role serves as a senior quality leader responsible for establishing, governing, and continuously improving quality management practices across large-scale customer IT programs. The Quality Assurance Manager leads high-impact initiatives to ensure service delivery excellence, contractual compliance, and measurable performance outcomes across multiple operational domains. This position requires experience overseeing quality in complex, multi-team environments and partnering closely with technical and program leadership.
Key Responsibilities:

Lead the development, implementation, and ongoing improvement of Quality Management Systems (QMS)
Establish and maintain quality policies, procedures, standards, and performance metrics
Ensure compliance with SLAs, contractual obligations, and customer quality re...