Define and manages achievement of client performance objectives
Responsible for meeting client Service Level Agreements for quality
On-going management of Quality systems, processes, and procedures
Plan and conduct internal Quality assurance audits
Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times.
Coordinate, evaluate, and assist in developing action plans and follow up of quality issues.
Facilitate the account's initiated audits. Coordinate and host audits and inspections.
Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems ...