1) Domain experience (Loyalty Management)

Experience in Cards

Minimum 3–5+ years hands‑on experience managing loyalty programs.

Demonstrated ownership of the end‑to‑end lifecycle: accrual, redemption, expiry/forfeiture, earn/burn controls, partner onboarding

2) Product & process knowledge

Comfort with product development lifecycle: BRD/FSD creation, UAT planning/execution, release readiness, risk & control checkpoints, and post‑production monitoring. Clarity on operational workflows: campaign execution, reconciliation, exception handling, and customer communication journeys.

3) Systems & tooling exposure

Working knowledge of Loyalty Management Systems (LMS) / admin portals, rule configuration, promo code management, campaign/offer engines, and MIS/reporting.Familiarity with integrations (files/APIs), data validations, and audit/compliance guardrails.

Having good knowledge of Payment Gateway & Digital payments ...