Quality Assurance Call Reviewer

Company

Success Human Resource Centre Pte Ltd.

Location

singapore, singapore

Type

Full-time

            1 Year Contract (renewable) 
Toa Payoh 
Monday to Friday – 9.00am to 6.30pm 
Up to $2000 + Bonus 
 Responsibilities  Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management. 
Compilation of sales submission for daily call reviewing and submit MIS every month for supervisor’s reports. 
To adhered call criteria guidelines for sales call retrievals. 
Review 20 – 30 of sales closure calls per day for Loans and non-loans department. 
Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management. 
Prepare, track and send QA related reports to management and team 
Compiling all Annual Fee cards and send for processing 
Keep track on all the status of QA cases from beginning to end process and provide update to management 
 Working Hours 
        
        
    

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