Quality and Process Excellence Lead

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
• Driving benchmarking and best practices deployment across accounts.
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• Driving projects to improve and maintain the profitability of the process.
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
• Drive standardization practices and ensure strict compliance in internal and client defined pro...