Do you enjoy listening to customer conversations and understanding what great service looks like?

Are you confident providing constructive feedback and helping teams improve their performance?

If you're detail-oriented, quality-driven, and passionate about customer experience, this could be the role for you!

We're seeking a proactive and analytical Call Quality Administrator to support our client's commitment to customer service excellence. You'll be responsible for monitoring and evaluating customer calls, identifying areas of success and improvement, and helping to ensure high standards are maintained across the business. This is an important role that directly contributes to enhancing both customer experience and team performance.

JOB TITLE: Call Quality Administrator

PERKS: Working in a supportive and collaborative working environment, 25 days' holiday plus bank holidays (increasing with length of service), your birthday off, and a Christmas shut...