Regular Manila International business Service operations

QC SPECIALIST, PHCC

Job Responsibilities

• Evaluate Service Advisor performance by monitoring communications with customers and system operations
• Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems
• Lead or participate in service quality and workflow improvement initiative
• Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required
• Advocate the Trip.com culture both internally and externally
• Assist with ad hoc projects, as assigned

Job Requirements

• Bachelor’s degree in Management, Comms, and/or any relevant field
• At least 3 years quality assurance experience in customer service environment; travel/tourism industry, preferred
• Excellent written and verbal English communication sk...