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Qa Specialist Call Center (Cuauhtémoc) (Chihuahua)

Company

Link-Worldwide

Location

município de chihuahua, chih.

Type

Full-time

What You’ll Do
  • Be the guardian of excellence by monitoring customer interactions and helping our agents shine.
  • Coach and mentor our customer‑facing teams with a positive, encouraging approach.
  • Deep dive into data to spot trends and recommend game‑changing improvements.
  • Lead engaging coaching sessions both virtually and in person.
You’re Perfect for This Role
  • Track record of 2+ years in Quality Assurance, preferably in a call center environment.
  • Experience in coaching or training that makes others say wow.
  • Communication skills that would make Shakespeare proud.
  • Tech‑savvy abilities to navigate multiple platforms (Google Drive, CRM, Five9, Enthu).
  • Knack for maintaining confidentiality and building trust.
Benefits
  • Salary: $21,****** gross per month.
  • Attendance bonus: $2,****** MXN.
  • Referral program up to $500 Dlls.
  • Monday to Friday, 8...

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