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QA Analyst

Company

Remotedxb

Location

dubai, dubai

Type

Full-time

Responsibilities
  • Audit fraud operations cases, including manual reviews, transaction holds, and account actions, against SOPs and regulatory expectations.
  • Audit dispute cases, reviewing chargeback handling, provisional credit decisions, and Regulation E and Z workflows.
  • Maintain QA methodology by owning scoring rubrics, sampling plans, and calibration standards.
  • Produce weekly and monthly reports for leadership that highlight agent performance trends, recurring failure modes, and process gaps.
  • Drive corrective action by partnering with team leads on coaching plans, SOP updates, and training content.
  • Run regular calibration sessions with operations leads to ensure scoring consistency.
  • Escalate systemic issues, control gaps, or policy ambiguities to Risk, Compliance, and Product teams.
Requirements
  • 2–4 years of experience in QA, audit, compliance, or operations within fintech, banki...

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