Public Cloud Technical Support Engineer Responsibilities
Responsible for the daily management, configuration optimization, and troubleshooting of public cloud products across various domains, including computing, storage, databases, AI/machine learning, big data, and cybersecurity. Support product deployment and debugging based on business requirements to ensure stable and efficient cloud service operations. Serve as a technical liaison, communicating customer requirements, explaining technical solutions, and handling issue resolution. Prepare technical documentation, meeting minutes, and product materials to ensure smooth communication between internal teams and overseas clients. Provide customers with product training and operational guidance for public cloud services. Deliver tailored recommendations and optimization solutions based on business use cases to enhance customer experience and maximize cloud adoption value. Keep up-to-date with public cloud product releases and versio...