Job Title

Project Support Services Manager

Reports To

Associate Director / Director / Sr Director - Support Services

Business Function / Sub-Function

GSS / UP - GSS - Project Support Services

Location

EU based/US based/India/Remote

FLSA Status

Exempt

Role Purpose

The role of the Project Support Services Manager is to oversee the day‑to‑day line and supervisory management of Project Specialists assigned to the Project Support Services Pool. This is done in accordance to agreed upon KPI’s, while maintaining high levels of customer and internal stakeholder satisfaction. The Project Support Services Manager also works closely with the GPM leadership team and the Resourcing Office to plan and forecast assignments for the delivery team based upon capacity planning.

Key Accountabilities

• Responsible for successful delivery of all projects within the assigned delivery team, ensuri...