Job Title Project Manager (Bilingual English & Arabic)
Role Type Outsourced Full Time OnSite Long Term
Client Profile Government Entity
Location Dubai, UAE
Benefits Visa or Work Permit (if own visa), medical insurance yearly, vacation ticket and end of service benefit (gratuity) for self only.
Job Responsibilities - Overview and support the unified contact centre project to achieve quantitative and qualitative objectives.
- Support in managing the relationship with project stakeholders (Internal & External) and provide reviews, updates, communications and escalations.
- Review best practices and benchmarks to always ensure efficiency and productivity in the setup and operation across the project phases.
- Monitor the unified contact centre implementation plan and services transition.
- Track unified contact centre productivity and compare it to benchmarks and D...