Program Manager – Customer Care Technology Transformation
Location: Auburn Hills, MI (Hybrid/Onsite)
Duration: Long-term contract (through end of 2028)
Overview
We are seeking an experienced Program Manager to support a large-scale, multi-year Customer Care technology transformation initiative across North America (U.S., Canada, and Mexico). This role will partner closely with an external systems integrator and internal IT teams to drive execution, coordination, and delivery across a complex enterprise program.
This is a high-impact opportunity for a seasoned program leader who thrives in dynamic environments and can effectively align cross-functional stakeholders while driving results.
Key ResponsibilitiesProgram & Project Execution

+ Lead and coordinate cross-functional technical teams spanning:

+ Application development

+ Systems engineering

+ Data & analytics

+ Network dependencies

+ AI and automation workstrea...