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  We are seeking an experienced Program/Project Manager to support a multi-year Customer Care technology transformation program across North America (U.S., Canada, and Mexico).

  
  


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  The role involves co-managing the program alongside external system integration partners and internal ICT teams.

  
  


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  The ideal candidate will be able to operate in a fast-paced, complex environment and drive execution, coordination, and stakeholder alignment across multiple workstreams.

  
  

Responsibilities:

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  Oversee cross-functional technical teams including application development, systems, data, network, and AI/automation workstreams.

  
  


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  Define and manage project scope, timelines, dependencies, critical paths, and resource alloc...