This role is responsible for leading complex customer and employee experience initiatives and serving as a subject matter expert in Voice of the Customer methodologies. The position requires an experienced professional who can work independently on high-impact projects, mentor junior team members, drive cross-functional collaboration, and deliver strategic insights that influence business decisions. This individual will lead research and analysis efforts, develop frameworks and methodologies, create executive-ready deliverables, and serve as a trusted advisor to project stakeholders. Success requires deep expertise in customer experience, strong analytical capabilities, excellent judgment, the ability to navigate ambiguity.
Recruiting for this role ends on 7/14/2026.
Work you'll do
Voice of the Customer Leadership:
Responsible for running the VoC program while partnering with leaders across the organization to improve customer experience, service performance, and business o...