About The Team
This role sits at the intersection of project delivery, operational intelligence, and systems integration within the Return & Refund function. The Projects Associate drives end-to-end improvement initiatives — from diagnosing process and experience gaps through to implementing solutions that span policy, tooling, and AI-enabled workflows. The role requires both analytical rigour and hands-on collaboration with Operations, Product, and Tech teams to translate business needs into measurable outcomes.

About The Team
This role sits at the intersection of project delivery, operational intelligence, and systems integration within the Return & Refund function. The Projects Associate drives end-to-end improvement initiatives — from diagnosing process and experience gaps through to implementing solutions that span policy, tooling, and AI-enabled workflows. The role requires both analytical rigour and hands-on collaboration with Op...