The Crew2 Project Coordinator serves as the primary liaison between customers and the installation workforce to ensure a seamless, high-quality installation experience. Customer Experience

Coordinate and manage daily installation schedules and timeframes.

Conduct proactive outreach to customers to review installation timing, requirements, and expectations.

Respond promptly to incoming customer calls and service requests.

Follow up post-installation to confirm satisfaction and close out service needs.

Serve as the primary point of contact and problem solver when issues arise during the installation process.

Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.

Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.



Communicate installation expectations to installers and ensu...