The Program Specialist assists with the overall management of ODP homecare quality operations,

including emphasis on best practice, quality improvement, and process improvement.



Essential Duties and Responsibilities:


+ Performs reviews of weekly and quarterly record reviews for Quality Management Programs and Individual Support Plan (ISP)

+ Assists in coordinating and reporting results for the ODP program

+ Provides customer service to Service Coordinators, Case Managers, Individual Participants and Staff

+ Proactively communicates and collaborates with external customers to review services/supports and troubleshoot

+ Creates and maintains best practice guides, SOPs, and ODP QM Plan

+ Works independently under direction of Business Development Manager and Director of Business Operations

+ Identifies areas of improvement within staff training, services rendered and program as a whole
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