**Description:**

**JOB ANNOUNCEMENT**

**PROGRAM SPECIALIST**

**CHICAGO DEPARTMENT OF AVIATION**

**Customer Experience Section**

**# of positions: 2**

**(Additional vacancies possible pending budget approval)**

**Starting Salary: $69,684; Grade: BX-15**

**Applications for this position will be accepted until 11:59 pm CDT on Friday, July 10, 2026** **.**

Support the Deputy Commissioner and Assistant Commissioner in the day-to-day responsibilities of the Customer Experience Team

**_ESSENTIAL DUTIES:_**

• Manage contractors to provide best-in-class customer service to travelers at the airports’ information desks

· Check on the information desks to ensure all current information is displayed.

· Coordinate and manage surveys to improve the passenger experience across both airports. Create reports and metrics to support operations

within the Department

· Ove...