Purpose Statement The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.
Key Job Accountabilities - Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
- Oversee delivery planning and ensure delivery meets commitments within cost parameters across programs.
- Build relationship of trust with customers and identify and work with CM/CDs on new sales opportunities.
- Establish and share best practices in respect of customer service and satisfaction, be a role model of the Plexus' 5Es and Plexus Core Values.