SUMMARY
The Program Manager, Operations Support, leads new business implementations and drives operational continuity across multiple sites. This position provides direction under the guidance of a Senior Team member, with less than 20% of leadership and oversight shared to ensure success. The Program Manager partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis management support, and oversee operational reviews for RFPs and implementation tollgates. Direct hyper care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing. The role also assumes flexible operational leadership responsibilities to maintain continuity during hiring gaps or backfill transitions. Actively leads engagement in DQP sessions and cross-functional planning forums to drive successful outcomes.