Position Title: Program Manager
Reports to: Manager, Customer Programs
Nature & Scope of Position
Responsible for establishing, monitoring and achieving strategic, operational and financial objectives of a specific program(s) within the business unit. The program manager should foster positive customer relationships while ensuring we adhere to internal and contractual requirements by working closely with supporting departments.
Position Accountabilities
Coordinate and oversee all logistics associated with engine overhaul and repair.
Make sound decisions in regards to serviceable vs. new parts at installation by having a basic knowledge of PWC warranty and commercial support programs that are available to the operator.
Collaborate with the piece parts team for program accessory repairs.
Manage work authorizations and work closely with the field service network.
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