Position: Technical Delivery Manager

Location:

Cleveland, Ohio.

Below is the updated JD.

Job Description

Program Manager – Managed Services (Onsite, Customer Facing)

Role Overview

The Program Manager is an

onsite, customer facing leader

responsible for the

overall governance, delivery oversight, and commercial management

of a

multi year Managed Services engagement .

The role serves as the

single point of accountability to the customer

and works closely with

one Offshore Delivery Manager

who is responsible for day to day execution across all service towers. The Program Manager ensures that delivery is aligned to

contractual commitments, service levels, governance processes, and customer expectations .

Key Responsibilities

1. Customer Engagement

Accountability

Act as the

primary onsite interface