What you’ll do & how you’ll make your mark.

• Positively impact small business’s ability to grow & thrive
• Communicate with customers via inbound call center (15-20 calls/day) focused on a high level of customer satisfaction
• Support clients using your knowledge, design experience, and other creative assets
• Take the time to understand our customers’ goals and challenges, consult options and make recommendations to enhance their design/marketing strategy
• Ability to thoroughly listen, understand and assist each customer to resolve their needs
• Identify and troubleshoot technical issues to best support our customer’s online presence
• Openly accepts and incorporates qualitative feedback
• Participates in cross-functional team meetings to improve processes

Who you are & what you’ll need to succeed.

• Broad technology experience (preferred)
• 1-2 years of customer service...