To track and be responsible for providing optimum service levels for day‑to‑day production support for the Murex/MLC/Risk users (Front office, Back‑office, Finance etc).
To collaborate with third‑party vendors / other support teams to provide a seamless support model for the business.
Able to take ownership of high severity issues and follow through to closure.
Answerable to business users and provide strategic long‑term solutions and participate in RCA and provide pre‑emptive solutions for production stability.
To assist in rolling out new version of the application adhering to the best practices of the release management procedures.
To be able to drive himself/herself to learn new things while dealing with daily production support.
To communicate effectively and work efficiently across different Business and support units.