We create beautifully simple learning tools to boost knowledge, skills, and confidence. We’re a SaaS scale‑up, one of the fastest growing tech companies in the North, with 100+ employees across the UK and headquarters in Leeds. Our award‑winning software is used by 100,000s of students at over 800 universities and colleges worldwide. We’re growing to support 1 million students to become better learners by 2030.
As a Production Support Engineer you’ll bridge the gap between customer support and engineering. You will investigate, triage, and resolve support requests, conduct proactive log analysis, and collaborate with squads to recommend improvements or implement bug fixes.