Job Summary:

Serve as a key member of the Production Support team, responsible for maintaining application stability, managing ticket workflows, and partnering with IT and business teams to resolve issues timely and efficiently. This role focuses on operational support, troubleshooting, and continuous improvement of enterprise applications.

Key Responsibilities:

• Own and manage the production support queue, ensuring timely triage, resolution, and escalation of incidents and service requests

• Act as a liaison between business users and IT to restore services and resolve application issues

• Troubleshoot enterprise application issues, perform root cause analysis, and drive resolution

• Analyze system behavior and data to identify trends, recurring issues, and improvement opportunities

• Document incidents, resolutions, standard procedures, and knowledge articles

• Commu...