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Production Support Analyst

Company

SOLDERFIELD RESOURCES PTE. LTD.

Location

singapore, singapore

Type

Full-time

Responsibilities:
  • Provide 24x7 production support onsite / offsite .
  • Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries.
  • Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
  • Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Share production defect support learning with QA team and development team to improve application quality and minimize future defects.
  • Make sure system availability as per respective agreed SLA.
  • Support EOD batch run.
  • Perform annual Disaster Recovery (DR) exercise for supported ap...

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