Job Role : Production Support Analyst
Job Location : Singapore
Experience : 5+ Years
Roles & Responsibilities - Provide application and production support for enterprise systems.
- Monitor applications and infrastructure using observability and monitoring tools.
- Investigate, troubleshoot, and resolve incidents within defined SLAs.
- Perform root cause analysis and implement preventive measures.
- Support incident, problem, and change management processes in line with ITIL practices.
- Collaborate with development and cross-functional teams to resolve technical issues.
- Perform data analysis using SQL and databases.
- Participate in on-call rotations and provide weekend support when required.
Skills & Technical Competencies - Proficiency in Java and related frameworks.
- Knowledge of Full Stack Java development.
- Experience w...