Production Support Analyst

Company

D L RESOURCES PTE LTD

Location

singapore, singapore

Type

Full-time

            Responsibilities  Provide 24x7 production support onsite / offsite 
Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward 
Manage and respond to users on timely manner. 
Log incident ticket for production issues and user queries 
Provide necessary information needed for further investigation to next level support (L3) to proceed with fix 
Prioritize defects and plan for production release based on defect criticality or align with quarterly release 
Follow up on defect and incident closure and meet incident closure KPI 
Share production defect support learning with QA team and development team to improve application quality and minimize future defects 
Make sure system availability as per respective agreed SLA 
Support EOD batch run 
Perform annual Disaster Recovery (DR) exercise for supported applicat...
        

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Production Support Analyst

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