Production Support Analyst II

Client Menu Middleware team is seeking a Production Support Resource to support Client's Menu Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.



Production Support Job Responsibilities:

" Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale

" Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)

" Work with Data Management and QA/QE teams to support testing and launch of new Client Menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)

" Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production

" W...