Overview

Location: Vancouver - Pender St, Canada

Thales people architect identity management and data protection solutions at the heart of digital security. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and more. More than 30,000 organizations rely on us to verify identities, grant access to digital services, analyze information, and encrypt data to make the connected world more secure.

Responsibilities

• As a member of a Global Support Success team, replicate complex customer problems, diagnose possible causes, and recommend remediation techniques.
• Manage level 2 to 3 customer interactions and define methodologies to improve the management of customer-reported problems.
• Work with global support teams, team leads, and core engineering teams to ensure effective cross-communication for customer issues; attend team calls to support daily operations.
• Collaborate with ...