Overview We are seeking a full-time Product Support Specialist - Aviation onsite at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s aviation products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. The schedule for this position is Monday - Friday, 8:00am - 5:00pm. Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects o...