Product Support Manager

Company

Strider

Location

olivos, olivos

Type

Full-time

            Product Support Manager – Strider  Requirements  Must-haves  5+ years of software development experience in technical product support, solutions engineering, or related roles 
Experience leading or managing technical support teams 
Experience with SaaS platforms 
Experience with APIs, integrations, logs, and databases 
Proficiency with troubleshooting complex system behaviors across distributed environments 
Ability to collaborate closely with Product and Engineering teams on issue resolution and prioritization 
Ability to define and optimize support workflows, SLAs, and operational metrics 
Strong communication skills in both spoken and written English 
 Nice-to-haves  Startup experience 
Bachelor’s Degree in Computer Engineering, Computer Science, or equivalent 
 What you will work on  Act as the escalation owner for complex, high...
        

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Product Support Manager

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