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Product Support Engineer (m/w/d)
PRODUCT SUPPORT ENGINEER
We are Aiways, driving the evolution of the automotive industry.
For our European head office in Munich, we are looking for a Product Support Engineer f/m/x, who will be a part of the Product Support Team.
RESPONSIBILITIES
To act as a liaison between Service Partners, markets and the global technical support organization regarding system and quality issues while handling single cases.To answer support requests coming in via internal ticketing system and phone mainly for single vehicle casesTo support Service Partners in finding an efficient and cost oriented solution while fulfilling the quality expectations of the companyFeedback of solutions and results into the assigned systems and processes.Investigate and analyse specific technical concerns on special request for quality follow-up purpose...