Job Title: Product Support – Lead Engineer

Business Unit: Jonas Collections and Recovery – Chile

Scheduled Weekly Hours: 40

Number of Openings Available: 2

Worker Type: Regular

• Involve in troubleshooting activities by analysing logs, running SQL queries, and recreating the problem in internal/lower environments.
• Join collaborative troubleshooting sessions with customers where needed and drive toward a quicker issue resolution.
• Be willing to work outside of business hours to resolve critical issues and be available for on‑call rota.
• Triage incoming tickets using the provided ticket management tool and ensure timely response to the issues raised by customers.
• Provide efficient and quality communication to customers explaining the actions being taken and the resolutions being implemented.
• Show ownership of the ticket and take it to resolution.
• Work with Engineering,...