Responsibilities

About the team: The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations team. Its mission is to provide best-in-class advertising experience by ensuring excellence in customer service and streamlining processes & tools to ensure smooth operations. The team collaborates with Sales to provide post-sales support and works closely with product team on product improvement through feature requests and management of bugs.

AI Automation & Product Quality

• Drive the Billing & Payment domain toward 80% automated reply coverage—creating automated responses, identifying gaps in current automation, defining the scope for AI‑handled interactions, and working with product and AI teams to close the delta.
• Review and improve AI-generated automated replies for accuracy, tone, and resolution quality across Billing & Payment and TTO domains.
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