5 years’ experience in working in Technology Major Incident Management
Experience working in the financial industry
SME level understanding of Service Management processes
Very strong command and control
Ability to work 247 shift patterns
Preferably located in the north of England
Triage Prioritise incidents
Facilitate Service Recovery
Facilitate Business Engagement
Communicate recovery progress to senior management
Contribute to Incident Major Incident Reviews
Execute the Incident Management Practice
Participate in the Management Escalation Call MEC process
Principal Accountabilities Targets and Measures
Impact on the Business
Driving Sustainable Growth
Engages with colleagues across the group including senior peer managers to generate active discussions to achieve suitable solutions to problems that meet both the Banks and their cu...