About the Role

You will manage a defined product tower, overseeing systems and 
application development, configuration, maintenance, and lifecycle support across assigned institutional functions.

Key responsibilities include:
• Managing prioritisation and coordination of system /application software 
management activities.
• Monitoring, managing and coordinating all IT hardware support and maintenance.
• Ensuring service delivery meets agreed SLAs and addressing performance issues.
• Conducting demand analysis and aligning capacity with institutional priorities.
• Supporting system design, upgrades, security, and disaster recovery planning.
• Coordinating reactive support, maintenance, and change implementation.
• Managing supplier relationships in line with contractual obligations.
• Providing operational leadership to Technicians and Systems A...