Job Description
Execute patient experience, fulfillment, and adherence initiatives to support the end-to-end patient journey for NS Product patients.
Enhance and maintain the NS Product withMe message library and patient-facing resources.
Manage NS Product withMe resource operations, including iMR submissions, supply management, and print fulfillment.
Monitor and respond to field support inquiries, ensuring timely issue resolution and stakeholder follow-up.
Develop and manage field communications, including newsletters and awareness campaigns (e.g., Did You Know communications).
Build and maintain field reporting processes, including savings card, voucher utilization, and program performance reporting.
Deliver monthly new hire training and support ongoing field education initiatives.
Partner across brand marketing, market access, patient solutions, and field teams to implement patient experience strategies.
Provide ongoing support to the Neuroscience/Schizoph...