The Product Complaint Manager is responsible for supporting the Product Complaint Quality System at our client.
This role will support quality activities associated within the Small Molecule, Biologics, Device CMC Compliance team and will partner with various internal and external cross-functional teams including Global Patient Safety, Supply Chain/Trade and Distribution, Medical Information, Guidance and Patient Support, Quality Assurance, Contract Manufacturing Organizations and external Call Centres.
Must have excellent communication.
Responsibilities:
Support activities associated with the product complaint process, including reconciliation, training, complaint sample management, triage, trending, SOP management, etc.